ISO 9001:2008 Certified

Southwest Specialty Coatings Quality Policy Statement

Our commitment to continually improve our processes and end product is key to our success.
Our corporation is committed to continually providing our customer’s superior painting and coating application. Our dedication to our Quality Management System, including Safety, Quality and Schedule shall not be compromised. Implementation of a continuous improvement process from upper management down through craft workers is instrumental in meeting our expectations and goals as a corporation.

What is ISO 9001:2008?
ISO 9001:2008 was developed as an international standard to confirm that companies have established and maintained a uniform quality management system to better meet the needs of the customers. The standard covers design, development, production and service.

It provided Southwest Specialty Coatings the management tools to improve our business performance, such as defining policy and objectives, monitoring and measuring processes and product characteristics, specifying corrective and preventive actions and encouraging continuous improvement.

Our experience with ISO has shown that significant business benefits were accrued while complying with this standard, including the following.

  • Complete customer satisfaction.
  • Efficiency and productivity (minimizing defect costs and optimizing process sequences).
  • Minimization of risks in production liability.
  • Reduced inspection and testing costs.
  • Minimization of communication and production errors.
  • Consistency of service performance.
  • Continuous process and structural improvements.
  • Identification and minimization of weaknesses.

Sophisticated workflow processes make a decisive contribution to the quality of our services. With its process orientation, ISO 9001:2008 certification took our company’s specific requirements into consideration and ensures ongoing development using a continuous improvement process.

What are the ISO 9001 Principles?
1. Customer Focus

The customer is the primary focus of our business. By understanding and responding to the needs of our customers, our organization can correctly target key demographics and therefore increase costumer satisfaction by delivering services that our customers are looking for. With knowledge of customer needs, resources can be allocated appropriately and efficiently. Most importantly our business’ dedication is recognized by our customers, creating customer loyalty.

2. Leadership

A team of good leaders establish unity and direction quickly in our business environment. Our goal is to motivate everyone working on the project, by minimizing miscommunication within and between departments.

3. Involvement of People

The inclusion of everyone in our business team is critical to our success. Involvement of substance leads to a personal investment in a project and in turn creates motivated, committed workers. These people tend towards innovation and creativity, and utilize their full abilities to complete a project. Our people have a vested interest in performance, they are eager to participate in the continual improvement that ISO 9001 facilitates.

4. Process Approach to Quality Management

The best results are achieved when activities and resources are managed together. This process approach to Quality Management resulted in the effective use of resources, personnel, and time. If a process is controlled as a whole, our management can focus on goals that are important to the big picture, and prioritize objectives to maximize effectiveness.

5. Management System Approach

Our leaders are dedicated to the goals of our organization, they aid each other to achieve improved productivity. Some results include integration and alignment of key processes. Additionally, interested parties will recognize the consistency, effectiveness, and efficiency that comes with a Management System. Both suppliers and customers gain confidence in our business’ abilities.

6. Continual Improvement

Our business is dedicated to continual improvement, improvement activities are aligned, leading to faster and more efficient development. Ready for improvement and change, our business has the flexibility to react quickly to new opportunities.

7. Factual Approach to Decision Making

Effective decisions are based on the analysis and interpretation of information and data. By making informed decisions our organization puts confidence in current and future endeavors.

8. Supplier Relationships

We established a mutually beneficial supplier relationship; such a relationship created value for both parties. Our suppliers are quick to react when our business needs to respond to customer needs or market changes. Through close contact and interaction with our suppliers, both organizations are able to optimize resources and costs.